On 6th September 2018, the Tudor House Musuem Gate Team won the Warmest Welcome Award at the 3rd annual West Midlands Museum Development Volunteer Awards, beating off stiff competition from Compton Verney, Soho House and the Shakespeare Birthplace Trust. At the Birmingham Hippodrome the finalists were treated to an evening of fun, food and entertainment as the winners were announced in 8 categories.
This award, and the independent judges who made the final decision, recognises the hard work and dedication of the volunteers at Tudor House in giving up their time to make sure visitors feel welcome the minute they walk through the doors, turning non-museum people into museum visitors.
Manager, Tonia Collett, said: “The volunteers who form the Gate Team at Tudor House are absolutely critical for the success of the museum. They have one of the toughest roles, right on the very front line of our museum, and yet they go about it with grace, good humour and diligence.
Made up of members of the wider volunteer team, they all demonstrate the same commitment to the museum, giving up 3 hours a week to stand in a draughty outer corridor and provide the warmest of welcomes! As Tudor House is an unassuming building that can easily be overlooked by people walking by, the gate stewards have to be proactive in reaching out to passers-by and overturning that “first impression”, persuading them to come in and find discover the museum inside.”
This is the 3rd win for the volunteer team at Tudor House. In 2017 they won the Above and Beyond Team award and the overall Judges Award for Excellence at the West Midlands Museum Development Volunteer Awards. The museum was also shortlisted as one of the top 10 for the national Family Friendly Museum award.